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Using Mobile Tickets If You Are A Broadway Season Seat Member or Bryan Series Subscriber

With mobile ticketing, you can use your phone to access and download tickets to use for safe and contactless entry into Tanger Center shows. As always, log into Account Manager to access your season seats.  

We created these guides to help answer some common questions:

  • Season Seat Members and Bryan Series Subscribers: Account Manager Guide on downloading Mobile Tickets for Entry. Or check out this video.
  • Ticketmaster.com (Single Ticket) Buyers: Guide for Ticketmaster Mobile App Tickets

  • For Season Seat Members or Bryan Series Subscribers needing to make exchanges, see our Exchanges Guide.

  • Add-ons guide
  • If you purchased tickets at the box office, see this guide for help.

For general subscriber FAQs, click here.

Mobile Tickets FAQ:

How do I access my tickets on my smartphone?

1. If you are a Broadway Season Seat Member, check out this guide for getting your mobile tickets for entry, which you access via Account Manager.

2. You can access tickets by logging in to Ticketmaster by visiting Ticketmaster.com on your phone's browser.

  1. Open your web browser app and go to Ticketmaster.com.
  2. Tap the menu icon on the top left of your screen, then click "My Tickets".
  3. Sign in and tap on your event.
  4. Click "View Tickets" to access your tickets.
  5. Once your barcode is displayed, you can have your ticket scanned or add it to your Apple Wallet or Google Pay. If you have guests and multiple tickets on your phone, you can swipe to navigate between them or transfer the tickets to each member individually.

What if I don't see my tickets?

If you are logged into Account Manager and still do not see your tickets, please go to the Ticket Office or email us at CustomerCare@TangerCenter.com. Click here for our "Contact Us" page.

Can I use a screenshot of my ticket?

No, a mobile ticket must be provided using the mobile website, the Ticketmaster app, or in your smartphone's wallet in order to gain entry.

What if my ticket doesn't scan?

This is usually easily solved by turning up your screen's brightness to the highest setting. If that doesn't work, ticketing staff is available to assist you.

What about my parking passes and drink tickets?

Your current printed parking passes are still valid. You can use these printed passes, or can download them digitally in Account Manager and add to your mobile wallet.

 

For Broadway Season President's Club members, you will still need to bring your printed drink vouchers to redeem at the venue. They are not available on mobile.

What if I can't connect to my account at Tanger Center?

We highly recommend downloading your tickets to your phone before arriving - this helps ensure seamless entry. If you have an iPhone, you can store your tickets in your Apple Wallet. If you have an Android phone, you can save your tickets to your phone through Google Pay.

When can I download my ticket?

For some shows, your mobile tickets will be immediately available to add to your wallet. However, some shows may require us to put a delay on making the tickets available on your mobile app.

We recommend that you download your tickets at least 24 hours before the event.

What if my phone breaks, dies, or is lost or stolen before I arrive?

Feel free to email us at CustomerCare@TangerCenter.com ahead of your show time, or visit our Box Office.

Can I have multiple tickets on my phone?

You can, but it is much easier to transfer the individual tickets to each attendee.

What if some members of my party aren't with me when I enter?

You can transfer each member their ticket individually. A ticket is required for entry.

How do I transfer a ticket?

We recommend that you transfer any necessary tickets before you enter the venue. Check out this transfer guide or see below.

Once you're logged in, follow these instructions:

  1. Navigate to "My Events" and select the event.
  2. Tap "Transfer". (Please note, if the "Transfer" button is grayed out, your tickets cannot be transferred.)
  3. Select the tickets you would like to transfer, then tap "Transfer To".
  4. Enter the recipient's email address, and a note (optional). (If a mobile number is entered, a link to claim the ticket will open within a text message - all you need to do is press send. If an email address is entered, a link to claim the ticket is sent in an email.)
  5. Tap "Transfer Ticket".

The tickets you transferred will show as sent. When the recipient has accessed them, the ticket will show as claimed. You'll receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket is no longer valid for entry from your account.

The recipient must accept the transfer prior to having their ticket scanned.

What if I forward tickets to the wrong person?

As long as the recipient has not accepted the transfer, you can log into Account Manager  and then go to “My Events,” select the desired event, and click “Cancel Transfer.”

What if I don't have a smartphone?

Simply email us at CustomerCare@TangerCenter.com and we will be happy to assist you! Click here for our "Contact Us" page.

I’m having trouble receiving emails even though it’s correct on my contact information in Account Manager.

  • Firstly, make sure that CustomerCare@TangerCenter.com is in your contacts so that our emails do not go into your spam filter.
  • We have noticed that some patrons who use Road Runner accounts (i.e. email@triad.rr.com) have experienced issues receiving our emails. We suggest that you update your contact email that does not use that type of domain. For help, see this guide.